Posted by Cindy Cruikshank on Dec 20, 2008
December 19th, 2008
The storms blew in just as predicted and left us under a thick blanket of snow. Despite roadways being covered by snow, sleet and freezing rain, our PM Call Center team, lead by Alison Wydawski, faced up to Old Man Winter! Alison’s team understood just how important it was to handle [...]
Posted by Cindy Cruikshank on Dec 11, 2008
Dear readers: I know this may look like a lengthy post, but I believe it’s worth the read! Thanks!
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During these tough economic times, everyone is watching their budget and keeping expenses to a minimum. Outsourcing to a Call Center may seem like a luxury, but the truth is - it [...]
Posted by Katrina Domkowski on Dec 5, 2008
The call center held a contest from 2:30pm Thursday till 2:30pm Friday.
The person who took the most calls during this time frame is going to win 2 Penguins tickets for Saturday Night’s game vs. the Albany River Rats.
Our winner is ……………………………… (drum roll) ……………………………..
SAMANTHA KRYGIER who took a whopping 78 calls!
CONGRATULATIONS
Posted by Katrina Domkowski on Dec 3, 2008
Santa came early for Call Center staff!
Today a large package of HERSHEY’S Chocolate arrived on our doorstep. Ozone Billiards sent the entire call center mulitple boxes and tins of chocolate candy. It arrived just in time for an afternoon-pick-me-up!
The entire call center sends a big THANK YOU to Shawn and his staff at Ozone Billiards [...]
Posted by Katrina Domkowski on Dec 1, 2008
The Call Center has been running an incentive program for all agents and team leaders to participate in… the chance to win an 8GB IPOD!!!
Competition has been stiff in this contest - agents can earn chances into the drawing by providing superior customer service to customers, earning a 100% score on client quizzes given, large [...]
Posted by Katrina Domkowski on Nov 19, 2008
One of our very own call center clients - Peanut Butter & Company, published a very nice article about their Peanut Butter making it all the way to the troops in Afghanistan.
Michele C- one of the call center account managers- had sent her fiancee a 6-pack of Peanut Butter and one of their 10th Anniversary T-shirts [...]
Posted by Alison on Nov 4, 2008
Over the last month, the call center has held some incentive contests for all of its representatives.
The first was an Ipod giveaway. CSRs earned raffle tickets for perfect attendance, “kudos” received from a customer or client, perfect scores on quizzes, and no call manager errors. One Ipod will also be given away in November and [...]
Posted by Alison on Nov 3, 2008
When something goes wrong, I am the person’s first contact with the company. Whether they were sent the wrong item, a defective item, or they are outside of the time frame for the company to help…they get upset. When I have to deliver news a customer does not want to hear, I sometimes hear this [...]
Posted by Alison on Oct 29, 2008
In keeping up with the sports theme on the affiliate blog, and my job in building stronger loyalty between customer and company, I had to wonder how being a sports season ticket holder is about being a customer rather than just a rabid fan.
Season ticket holders put anywhere from $200 to $2,000 towards the privilege [...]