Posted by Cindy Cruikshank on May 6, 2009
E-commerce customer care, it’s more than just voicemail or email, right? Are you making sure your shoppers questions can be answered in a prompt, professional manner? If not, maybe it’s time to rethink your strategy, because the truth is: unanswered calls and questions equals lost sales.
There is an expense to outsourcing your customer [...]
Posted by Cindy Cruikshank on Feb 4, 2009
Shown, left to right: Gregory Kosicki, Call Center Director, Patrick Forster, January Employee of the Month, Katrina Domkowski, Call Center Manager
We are proud to announce our very first Solid Cactus Call Center “Employee Of The Month” for January, 2009, Mr. Patrick Forster. Patrick is being honored for his ability to consistently go above and beyond. [...]
Posted by Cindy Cruikshank on Dec 24, 2008
12-23-08
As the song goes, “It’s the most wonderful time of the year…” While this is most certainly true, it is also the busiest season for our team of sales and customer care professionals here at Solid Cactus Call Center Solutions. You can imagine our delight when we learned there was to be [...]
Posted by Cindy Cruikshank on Dec 20, 2008
December 19th, 2008
The storms blew in just as predicted and left us under a thick blanket of snow. Despite roadways being covered by snow, sleet and freezing rain, our PM Call Center team, lead by Alison Wydawski, faced up to Old Man Winter! Alison’s team understood just how important it was to handle [...]
Posted by Cindy Cruikshank on Dec 11, 2008
Dear readers: I know this may look like a lengthy post, but I believe it’s worth the read! Thanks!
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During these tough economic times, everyone is watching their budget and keeping expenses to a minimum. Outsourcing to a Call Center may seem like a luxury, but the truth is - it [...]
Posted by Cindy Cruikshank on Oct 26, 2008
Solid Cactus Call Center recently had the pleasure of having John Ennis from Door Knob Discount Center.com visit with our team in Wilkes-Barre. John provided very informative training sessions to our trainers and agents, based on his own personal experience and vast product knowledge. After all, nobody knows more about door knobs, door levers, handle [...]
Posted by Cindy Cruikshank on Oct 22, 2008
The Solid Cactus Call Center Team has grown in leaps and bounds over the past few years. We are fully staffed 8 AM to Midnight, Monday through Friday, and weekends - 9 AM to 9 PM. Whether you’re looking for a full-time sales/customer care solution, or seasonal help for the upcoming holiday - we are [...]
Posted by Cindy Cruikshank on Oct 19, 2008
They say a picture is worth a thousand words. So I guess a video is worth more! I’d like to share my memories and photos of the post seminar evening activites. Enjoy!
* This is a YouTube Video. So if you can’t catch it at work, please catch it at home
Posted by Cindy Cruikshank on Oct 11, 2008
We had the great pleasure of having several clients who attended Boot Camp visit and tour Call Center on Friday. Meeting everyone face to face was a real treat for our agents, who usually can only communicate with our clients via phone, email or instant messenger.
Our Boot Campers were able to “take Call Center for [...]