Archive for May, 2009

E-commerce customer care, it’s more than just voicemail or email, right?  Are you making sure your shoppers questions can be answered in a prompt, professional manner?  If not, maybe it’s time to rethink your strategy, because the truth is:   unanswered calls and questions equals lost sales.
There is an expense to outsourcing your customer [...]

During the month of March - the call center held a contest called “March Madness for Quality”. The team with the highest overall quality monitoring average would receive a 2-hour break from the phones and enjoy a 5-course meal prepared by management.
The winning team was “Cactus After Dark” - headed by Alison Wydawski.  “Cactus After [...]