Archive for April, 2009

Below is a story of world class customer service provided by call center agent Melissa Corra. This goes to show even in a bad situation - good customer service will turn the situation around.
On December 18, 2008 I spoke to very nice customer named Lynn,she was calling a lawn and garden décor [...]

     Did you realize that having a customer service/sales phone support line is just as vital to your business as your security alarm system?!  I’m serious - think about it logically… your alarm system prevents burglars from coming into your store, stealing your merchandise and in turn stealing YOUR money. Lacking phone support for your [...]

Tags: customer service, lost money, sales agents, Solid Cactus Call Center