Archive for March, 2009

The call center’s night shift celebrated Fat Tuesday in true Mardi Gras Style!
Alison made sure her team celebrated in fashion; each team member wore beads, masks, feathers and bright Mardi Gras colors. Everyone enjoyed a feast of Louisianna style cooking. Joining in the festivities was Call Center Cindy - she’s always in for a party.
 

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Written by: Daniele Lavelle, senior call center agent
At Solid Cactus Call Center, we are the industry experts in handling escalated callers. I believe the best way to handle an upset caller is to quickly determine how I, as an agent, can change the customers mood. The callers are generally happy with the agents, but upset [...]