Revenge of The Order People

by: Michael Lupton

I have been working at call centers, off and on, since I graduated high school in the year 2000. My first being The Order People Call Center Services. The order people was remarkable for 2 reasons, one when they went under they bounced everyone’s paychecks and the owner literally fled to India. The other, and more important for this blog’s purposes is they were a “third-party logistical call center.” I remember many a day at rolling my eyes as the bosses would go over how much of a marvel we were, taking at peak around 13 different clients, placing orders, basic customer service calls and what not. Back in the early thousands I remember it being a marvel that for one or 2 of the clients there was a website we could actually look at to give product descriptions.

We were told Daily that our center was a marvel, and if not for the internet slowly making catalog orders obsolete, we may possibly be the future. Well the order people went under, and as mentioned the aforementioned paychecks bounced. The building left to decay until Wilkes University finally took residence in it a year or two back. But strangely enough, they were still right. They were the future.

Today working at Solid Cactus, I take calls for around 15+ clients per day out of over 100 that I am trained in, and that list is constantly expanding almost every single day. This entire call center is a testament to the fact that indeed WE ARE THE FUTURE. The Order People may have died but the principal it was based on is still very much alive today. That makes me smile.

The Solid Cactus Call Center is the future - and we are here to stay!