Posted by Cindy Cruikshank on May 6, 2009
E-commerce customer care, it’s more than just voicemail or email, right? Are you making sure your shoppers questions can be answered in a prompt, professional manner? If not, maybe it’s time to rethink your strategy, because the truth is: unanswered calls and questions equals lost sales.
There is an expense to outsourcing your customer [...]
Posted by Katrina Domkowski on May 5, 2009
During the month of March - the call center held a contest called “March Madness for Quality”. The team with the highest overall quality monitoring average would receive a 2-hour break from the phones and enjoy a 5-course meal prepared by management.
The winning team was “Cactus After Dark” - headed by Alison Wydawski. “Cactus After [...]
Posted by Katrina Domkowski on Apr 23, 2009
Below is a story of world class customer service provided by call center agent Melissa Corra. This goes to show even in a bad situation - good customer service will turn the situation around.
On December 18, 2008 I spoke to very nice customer named Lynn,she was calling a lawn and garden décor [...]
Posted by Katrina Domkowski on Apr 8, 2009
Did you realize that having a customer service/sales phone support line is just as vital to your business as your security alarm system?! I’m serious - think about it logically… your alarm system prevents burglars from coming into your store, stealing your merchandise and in turn stealing YOUR money. Lacking phone support for your [...]
Posted by Katrina Domkowski on Mar 5, 2009
The call center’s night shift celebrated Fat Tuesday in true Mardi Gras Style!
Alison made sure her team celebrated in fashion; each team member wore beads, masks, feathers and bright Mardi Gras colors. Everyone enjoyed a feast of Louisianna style cooking. Joining in the festivities was Call Center Cindy - she’s always in for a party.
L-R: [...]
Posted by Katrina Domkowski on Mar 3, 2009
Written by: Daniele Lavelle, senior call center agent
At Solid Cactus Call Center, we are the industry experts in handling escalated callers. I believe the best way to handle an upset caller is to quickly determine how I, as an agent, can change the customers mood. The callers are generally happy with the agents, but upset [...]
Posted by Katrina Domkowski on Feb 13, 2009
by: Samantha A. Krygier
Attention to all the hopeless hearts!!
I would like to wish every one a Happy Valentines Day. And those fellow people who do not celebrate the day, I hope you have a great weekend.
I would like to express my concern for this holiday; Not only am I accident prone around this time, but [...]
Posted by Katrina Domkowski on Feb 13, 2009
by: Michael Lupton
I have been working at call centers, off and on, since I graduated high school in the year 2000. My first being The Order People Call Center Services. The order people was remarkable for 2 reasons, one when they went under they bounced everyone’s paychecks and the owner literally fled to [...]
Posted by Cindy Cruikshank on Feb 4, 2009
Shown, left to right: Gregory Kosicki, Call Center Director, Patrick Forster, January Employee of the Month, Katrina Domkowski, Call Center Manager
We are proud to announce our very first Solid Cactus Call Center “Employee Of The Month” for January, 2009, Mr. Patrick Forster. Patrick is being honored for his ability to consistently go above and beyond. [...]