Posted by Cindy Cruikshank on Dec 24, 2008
12-23-08
As the song goes, “It’s the most wonderful time of the year…” While this is most certainly true, it is also the busiest season for our team of sales and customer care professionals here at Solid Cactus Call Center Solutions. You can imagine our delight when we learned there was to be [...]
Posted by Cindy Cruikshank on Dec 20, 2008
December 19th, 2008
The storms blew in just as predicted and left us under a thick blanket of snow. Despite roadways being covered by snow, sleet and freezing rain, our PM Call Center team, lead by Alison Wydawski, faced up to Old Man Winter! Alison’s team understood just how important it was to handle [...]
Posted by Cindy Cruikshank on Dec 11, 2008
Dear readers: I know this may look like a lengthy post, but I believe it’s worth the read! Thanks!
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During these tough economic times, everyone is watching their budget and keeping expenses to a minimum. Outsourcing to a Call Center may seem like a luxury, but the truth is - it [...]
Posted by Katrina Domkowski on Dec 5, 2008
The call center held a contest from 2:30pm Thursday till 2:30pm Friday.
The person who took the most calls during this time frame is going to win 2 Penguins tickets for Saturday Night’s game vs. the Albany River Rats.
Our winner is ……………………………… (drum roll) ……………………………..
SAMANTHA KRYGIER who took a whopping 78 calls!
CONGRATULATIONS
Posted by Katrina Domkowski on Dec 3, 2008
Santa came early for Call Center staff!
Today a large package of HERSHEY’S Chocolate arrived on our doorstep. Ozone Billiards sent the entire call center mulitple boxes and tins of chocolate candy. It arrived just in time for an afternoon-pick-me-up!
The entire call center sends a big THANK YOU to Shawn and his staff at Ozone Billiards [...]
Posted by Katrina Domkowski on Dec 1, 2008
The Call Center has been running an incentive program for all agents and team leaders to participate in… the chance to win an 8GB IPOD!!!
Competition has been stiff in this contest - agents can earn chances into the drawing by providing superior customer service to customers, earning a 100% score on client quizzes given, large [...]