And the Winners Are…

Over the last month, the call center has held some incentive contests for all of its representatives.

The first was an Ipod giveaway. CSRs earned raffle tickets for perfect attendance, “kudos” received from a customer or client, perfect scores on quizzes, and no call manager errors. One Ipod will also be given away in November and December. The winner for October was Casey Llewellyn. And it couldn’t have come at a better time; since Casey could not stop talking about how she wanted an Ipod.

The second contest was for lowest call handle time among all the teams in the center. We were divided into five teams to see who had the lowest average handle time (while still providing accurate, friendly service of course). The winners were Steve’s team and the team of Cactus After Dark; supervised by Alison W. The winning teams will receive certificates for additional break time, Ipod raffle tickets, and a pizza party.

Congratulations to all our winners, and a big kudos for everyone who does such a great job everyday in the call center!