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Archive for November, 2008

Peanut Butter makes it to Afghanistan - published in newsletter

Posted by Katrina Domkowski on Nov 19, 2008

One of our very own call center clients - Peanut Butter & Company, published a very nice article about their Peanut Butter making it all the way to the troops in Afghanistan.
Michele C- one of the call center account managers- had sent her fiancee a 6-pack of Peanut Butter and one of their 10th Anniversary T-shirts [...]

And the Winners Are…

Posted by Alison on Nov 4, 2008

Over the last month, the call center has held some incentive contests for all of its representatives.
The first was an Ipod giveaway. CSRs earned raffle tickets for perfect attendance, “kudos” received from a customer or client, perfect scores on quizzes, and no call manager errors. One Ipod will also be given away in November and [...]

Stand Up for Your Brand!

Posted by Alison on Nov 3, 2008

When something goes wrong, I am the person’s first contact with the company. Whether they were sent the wrong item, a defective item, or they are outside of the time frame for the company to help…they get upset. When I have to deliver news a customer does not want to hear, I sometimes hear this [...]

Video: Happy Halloween from Call Center!

Posted by Cindy Cruikshank on Nov 1, 2008

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