Posted by Katrina Domkowski on Nov 19, 2008
One of our very own call center clients - Peanut Butter & Company, published a very nice article about their Peanut Butter making it all the way to the troops in Afghanistan.
Michele C- one of the call center account managers- had sent her fiancee a 6-pack of Peanut Butter and one of their 10th Anniversary T-shirts [...]
Posted by Alison on Nov 4, 2008
Over the last month, the call center has held some incentive contests for all of its representatives.
The first was an Ipod giveaway. CSRs earned raffle tickets for perfect attendance, “kudos” received from a customer or client, perfect scores on quizzes, and no call manager errors. One Ipod will also be given away in November and [...]
Posted by Alison on Nov 3, 2008
When something goes wrong, I am the person’s first contact with the company. Whether they were sent the wrong item, a defective item, or they are outside of the time frame for the company to help…they get upset. When I have to deliver news a customer does not want to hear, I sometimes hear this [...]