Posted by Alison on Oct 20, 2008
You may recall that this past week, I wrote about a restaurant who failed to wait on me and my friend for a post hockey game meal. After putting in a comment via the restaurant’s website, I didn’t think anything would come of it. I have contacted companies in this manner before and almost never [...]
Posted by Cindy Cruikshank on Oct 19, 2008
They say a picture is worth a thousand words. So I guess a video is worth more! I’d like to share my memories and photos of the post seminar evening activites. Enjoy!
* This is a YouTube Video. So if you can’t catch it at work, please catch it at home
Posted by Alison on Oct 18, 2008
Do you often find yourself or your customer service employees inundated with the same questions day in and day out? Do you wish that you could focus on other aspects of your business without having to answer repetitive questions everyday?
If you’re looking to minimize some of the e-mails and phone calls so you can focus [...]
Posted by Alison on Oct 14, 2008
Whether you’re an e-commerce business owner, a regular online shopper, or have worked as a customer service representative, it’s hard to admit, but it can’t be denied: business is not always perfect. Sometimes, fragile products arrive to a customer’s door in pieces, an employee in the warehouse pulls the wrong item, an item is not [...]
Posted by Alison on Oct 14, 2008
As an avid online shopper myself, I am always looking on several sites for the best option when trying to purchase a product. Sometimes in my everyday work, I hear from customers who have read product reviews elsewhere and are asking me about whether I’ve heard similar concerns or what I think of the item.
In [...]
Posted by Alison on Oct 13, 2008
On Saturday night, my friend and I followed a typical post Penguins game routine: go out to one of the area’s finest restaurants for some good food. We were seated right away, the hostess was very nice, we knew what we wanted for dinner…so why didn’t we get to enjoy it?
No one served us! As [...]
Posted by Alison on Oct 13, 2008
On Tuesday and Saturday, myself and some of the other CSRs were given the opportunity to sit with Liz; the owner of Classic Charms; one of our most valuable call center clients. Liz shared some information with us about both her business and her products that I felt were very interesting. To recap:
-Prior to signing [...]
Posted by Alison on Oct 13, 2008
Hello, my fellow Cacti!
My name is Alison (not to be confused with our supervisor Alison W.) and I am one of many customer service representatives in the call center. I’ve been with Solid Cactus for a little under five months and in that time, have gotten to know everything from clawfoot bath tubs to flip [...]
Posted by Cindy Cruikshank on Oct 11, 2008
We had the great pleasure of having several clients who attended Boot Camp visit and tour Call Center on Friday. Meeting everyone face to face was a real treat for our agents, who usually can only communicate with our clients via phone, email or instant messenger.
Our Boot Campers were able to “take Call Center for [...]
Posted by Cindy Cruikshank on Oct 10, 2008
Hello! I’m Call Center Cindy, the Director of Call Center Sales for Solid Cactus.
I’d like to invite you to join me in the Solid Cactus Call Center Time Machine! Let’s zap back to March of 2007. Hard to believe - but back then, we were 10 agents strong, and provided basic sales and order [...]