Posted by Alison on Oct 29, 2008
In keeping up with the sports theme on the affiliate blog, and my job in building stronger loyalty between customer and company, I had to wonder how being a sports season ticket holder is about being a customer rather than just a rabid fan.
Season ticket holders put anywhere from $200 to $2,000 towards the privilege [...]
Posted by Alison on Oct 27, 2008
With a slow economy and people busier than ever, many customers anticipate turning to online shopping for their holiday needs. According to WebPro News, 49% of consumers surveyed plan to do their shopping on the Internet; as opposed to the 44% who will fight the brick and mortar store crowds.
The article looks at why [...]
Posted by Cindy Cruikshank on Oct 26, 2008
Solid Cactus Call Center recently had the pleasure of having John Ennis from Door Knob Discount Center.com visit with our team in Wilkes-Barre. John provided very informative training sessions to our trainers and agents, based on his own personal experience and vast product knowledge. After all, nobody knows more about door knobs, door levers, handle [...]
Posted by Katrina Domkowski on Oct 23, 2008
Title: Live chat- the here, the now, the future
Author: Melissa Rovinski
Hello all! My name is Melissa R, and I have been working here at Solid Cactus for about 7 months now. Over that time frame I have watched the company grow tremendously. I can honestly say I can not wait to see what happens next!
[...]
Posted by Katrina Domkowski on Oct 23, 2008
Author: Alison Wydawski
Title: A well deserved treat!
On Wed. Oct. 22, the late night call center crew (4-midnight) was treated to an indoor picnic! Phenomenol monitoring scores for the week of Oct. 6 - 10th is what prompted this little celebration. With 9 agents monitored, the average score was 98.8%!! This is an amazing accomplishment!! For one [...]
Posted by Cindy Cruikshank on Oct 22, 2008
The Solid Cactus Call Center Team has grown in leaps and bounds over the past few years. We are fully staffed 8 AM to Midnight, Monday through Friday, and weekends - 9 AM to 9 PM. Whether you’re looking for a full-time sales/customer care solution, or seasonal help for the upcoming holiday - we are [...]
Posted by Alison on Oct 22, 2008
You may have heard that first impressions cannot be changed. If you dress too casual for a job interview, you may have hurt your chances at getting the job; no matter how qualified you are. If you have company over and your house is not clean, that will be forever etched in your guests’ minds. [...]
Posted by Joe Barna on Oct 22, 2008
When it comes to web browsers myself and almost everyone here at Solid Cactus use Mozilla Firefox. Honestly it is just the best browser out there from a technical and usability standpoint. The average user may also be surprised how many issues that sites experience in IE are non-existent in FF.
However you may come across [...]
Posted by Katrina Domkowski on Oct 22, 2008
Today is Joe D’s 30th birthday. If you’re in the office- stop by and wish him Happy Birthday!
Once upon a time a boy loved super-heros —- many years later, his love for super-heros is still strong enough to make him come to work dressed as one…. Happy Birthday Joe!
Posted by Alison on Oct 21, 2008
Here in the call center, we have around 170 clients and we are growing nearly every day. When I explain my job to family and friends, I often get asked how I remember all the information for each client.
This is when I explain about the available resources such as our “Wiki” that details everything we [...]